What Is an eCommerce Chatbot and What Are Its Benefits?

Once the user put in their email they were sent to Klaviyo, where the brand could target them with their promotional email campaigns. All their jewelry is handmade (they make it all in-house) and they offer a lifetime warranty on everything. This provides a much more engaging way for your audience to view your then, the number of Facebook Messenger users grew to over 1.2 billion in April (just 3 months after the launch of the ads feature). Here’s an example of a sample flow created using Recart and Wheelio. Set up your automatic responses – go to “Customer Care” and set up your smart responses.

Then, set up an automatic flow with a “smart delay” that prompts the customer to come to pick up their order when it’s done. Walletly is a brilliant tool that lets you send mobile push notifications to your customers’ mobile wallets. Messenger ads are now widely used by eCommerce brands and studies show that they work really well. On average, they can reduce the cost per lead by 30x-50x, compared to regular Facebook display ads (MobileMonkey). It’s really important to have a general CRM or a sales CRM integration.

What are ecommerce chatbots?

You can also use flow XO to gather data about a customer before beginning an interaction. It’ll allow you to test and improve the solution, which will then make it easier for you to scale later. According to Slideshare, 80% of consumers are more likely to buy from a brand if they have a tailored experience. Our community of 600+ vetted experts have worked with some of the biggest brands in the world.

This valuable data is later used by organizations to identify trends in consumer behaviour, any gaps in service or to further personalize customer experiences. It is the ability to capture, analyze, and evaluate customer data through the conversations that take place between self-service bots and customers. Chatbots can not only handle multiple queries at once but they can shorten the sales cycles and lead the customers to complete their purchase, all in one go.

The 7 Best Chatbots for your ecommerce Business

Not only can they help you address and answer shoppers’ inquiries promptly, but they can also tailor and customize the buying journey. Denim retailer Levi’s ecommerce chatbot covers all the bases – it offers customer support and acts as a virtual stylist. At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat. When infused with an AI chatbot for eCommerce, it can help connect brands with customers. This ultimately enhances the engagement rate once AI chatbots master the conversations by learning from user inputs.

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